Lightpass support

Contact

For account access, sign-in issues, model guidance or privacy requests, email hello@lightpass.ai. Include a description of the issue and its approximate time. Do not send passwords, pairing codes, API keys or sensitive chat content.

Getting started

A Lightpass account is required. Describe your task, choose ChatGPT Chat or Work, and share selected task-specific excerpts only when useful. Advice is available directly in ChatGPT without a widget. New users can create their own account by choosing Register on the Lightpass sign-in screen, or Create an account on the widget connection page. No invitation or manually created account is needed. Choose a unique username and a password of at least 12 characters. Verify your email to finish registration. Accounts are identified separately, even if profile details are similar.

Password recovery

On the Lightpass sign-in screen, choose Forgot password and enter your username or email address. Follow the one-use recovery link sent to your account email within five minutes, then choose a new password and sign in again. If the link expires, request a new one. Password recovery and email verification are separate steps; an existing unverified account may also need to verify its address.

Changing your password does not disconnect an independently linked widget. To remove widget access, sign in on the connection page and choose Disconnect widget. Never send a password, recovery link or pairing code to support.

Linking a widget

The optional Lightpass Desktop for Mac supports Apple Silicon and macOS 13 or later. Unzip it, move Lightpass Desktop to Applications, and open it. If Lightpass is already installed, use the download to update it. Sign in on the trusted Lightpass setup page with the same account as your ChatGPT connector, create a one-use pairing code, and paste it into Connection in your existing compact Lightpass widget. More info opens details; Close info returns to the compact card. Do not put the code in a chat or send it to support.

Delivery status

Queued means guidance is waiting for your linked widget. Only an acknowledgement with the same recommendation identifier confirms receipt. Offline widgets or expired guidance must not be reported as delivered. The connector does not automatically switch your model or establish model availability or savings.

Disconnecting and data requests

Disconnect Lightpass in ChatGPT to stop that connection. Use Disconnect widget to revoke the separately linked device. Signing out of the setup page alone does not revoke the widget. For access, correction or deletion requests, email hello@lightpass.ai; account ownership must be verified.